Amazon.com

Amazon.com, Inc. Amazon logo since 2000.
Name	Amazon.com, Inc.
Former name	Cadabra, Inc. (1994-1995)
Founded	1994-07-05 (Bellevue, Washington, U.S.A)
Founder	Jeff Bezos
Type	Public company
ISIN	US0231351067
Traded as	AMZN  (Nasdaq)
Key people	Jeff Bezos (Executive Chairman) Andy Jassy (President and CEO)
Headquarters	Seattle, Washington, U.S.A.
Areas served	Global
Description
Products	Amazon Echo smart speakers Amazon Fire tablet Amazon Fire TV Fire OS  Android-based mobile operating system Amazon Kindle e-reader
Services	Amazon.com technology company Amazon Alexa virtual assistant Amazon Appstore  (Android apps) Amazon Luna cloud gaming platform Amazon Music (music streaming platform; online music store) Amazon Prime subscription program (delivery service) Amazon Prime Video on-demand streaming Amazon Web Services cloud computing platform
Known for	technological surveillance overreach hyper-competitive and demanding work culture tax avoidance anti-competitive behavior
Market capitalization	US$1.726 trillion (2021-10-15)
Total revenue	2021: US$443.298 billion (TTM) 2020: US$386.064 billion 2019: US$280.522 billion 2018: US$232.887 billion 2017: US$177,866 billion
Operating income	US$22.9 billion (2020)
Net income	US$21.331 billion (2020)
Total assets	US$321.2 billion (2020)
Total equity	US$93.404 billion (2020)
No. of employees	Global: 1,335,000 (2021-07) U.S.A: 810,000 (2020-10)
Subsidiaries	Show A9.com AbeBooks (e-commerce marketplace: books, fine art, collectables) Alexa Internet Amazon.com Services Amazon Air Amazon Books Amazon Fresh Amazon Games Amazon Lab126 Amazon Logistics Amazon Pharmacy Amazon Publishing Amazon Robotics Amazon Studios Amazon Web Services (AWS) Audible Body Labs Book Depository ComiXology Digital Photography Review Eero LLC Goodreads Graphiq IMDb MGM Holdings (sale to Amazon.com pending) PillPack Ring Souq.com Twitch Whole Foods Market Woot Zappos Zoox
Website	Amazon.com
Amazon.com Website Amazon.com logo since 2000.
Name	Amazon.com
Type of site	Commercial: E-commerce
Languages	Arabic | Chinese | Dutch | English | French | German | Hindi | Italian | Japanese | Polish | Portuguese | Spanish | Swedish | Turkish
Owner	Amazon, Inc.
User registration	Optional
Launched	1995
Status	Active
Written in	C++;  Java
Website	Amazon.com

Background

Amazon.com, Inc. is an American multinational technology company which focuses on e-commerce,   cloud computing,   digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google,   Apple,   Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world," as well as the world's most valuable brand.

Jeff Bezos founded Amazon from his garage in Bellevue, Washington [United States], on 1994-07-05. It started as an online marketplace for books but expanded to sell electronics, software, video games, apparel, furniture, food, toys, and jewelry. In 2015, Amazon surpassed Walmart as the most valuable retailer in the United States by market capitalization. In 2017, Amazon acquired Whole Foods Market for US$13.4 billion, which substantially increased its footprint as a physical retailer. In 2018, its two-day delivery service, Amazon Prime, surpassed 100 million subscribers worldwide.

Amazon is known for its disruption of well-established industries through technological innovation and mass scale. It is the world's largest online marketplace,   AI assistant provider, live-streaming platform and cloud computing platform as measured by revenue and market capitalization. Amazon is the largest Internet company by revenue in the world. It is the private employer in the United States and one of the world's most valuable companies. As of 2020, Amazon has the highest global brand valuation.

Amazon distributes a variety of downloadable and streaming content through its Amazon Prime Video,   Amazon Music,   Twitch, and Audible subsidiaries. Amazon also has a publishing arm, Amazon Publishing, film and television studio Amazon Studios, and a cloud computing subsidiary, Amazon Web Services. It produces consumer electronics including Kindle   e-readers, Fire   tablets,   Fire TV, and Echo devices. Its acquisitions over the years include Zoox,   Ring,   Twitch,   Whole Foods Market, and IMDb. Amazon is currently in the process of purchasing film and television studio, Metro-Goldwyn-Mayer.

Amazon has been criticized for practices including technological surveillance overreach, a hyper-competitive and demanding work culture, tax avoidance, and anti-competitive behavior.

History

Jeff Bezos founded Amazon in July 1994, choosing Seattle [Washington, United States] because of technical talent as Microsoft is located there.] Mackenzie Scott played a big role in the founding of Amazon and drove across the country with Jeff Bezos to start it. After Scott graduated, she applied to work for D.E. Shaw & Co., a quantitative hedge fund in New York City, as a research associate to "pay the bills while working on her novels." She was interviewed by Jeff Bezos, who was then a vice president at the firm. The interview was her first meeting with him.

In May 1997, Amazon went public. It began selling music and videos in 1998, at which time it began operations internationally by acquiring online sellers of books in United Kingdom and Germany. The following year, Amazon began selling items including video games, consumer electronics, home improvement items, software, games, and toys.

In 2002, Amazon launched Amazon Web Services (AWS), which provided data on website popularity, Internet traffic patterns and other statistics for marketers and developers. In 2006, Amazon grew its AWS portfolio when Elastic Compute Cloud (EC2), which rents computer processing power as well as Simple Storage Service (S3), that rents data storage via the Internet, were made available. That same year, Amazon started Fulfillment by Amazon which managed the inventory of individuals and small companies selling their belongings through the company internet site. In 2012, Amazon bought Kiva Systems to automate its inventory-management business, purchasing Whole Foods Market supermarket chain five years later in 2017.

On February 2, 2021, Amazon announced that Jeff Bezos would be stepping down as CEO and transition to Executive Chair of Amazon's board in Q3 of 2021. Andy Jassy, who is currently CEO of AWS, will succeed Bezos as CEO of the company.

Board of Directors

As of September 2020, the board of directors is as follows.

Merchant Partnerships

In 2000, United States toy retailer Toys "R" Us entered into a 10-year agreement with Amazon, valued at $50 million per year plus a cut of sales, under which Toys "R" Us would be the exclusive supplier of toys and baby products on the service, and the chain's website would redirect to Amazon's Toys & Games category. In 2004, Toys "R" Us sued Amazon, claiming that because of a perceived lack of variety in Toys "R" Us stock, Amazon had knowingly allowed third-party sellers to offer items on the service in categories that Toys "R" Us had been granted exclusivity. In 2006, a court ruled in favor of Toys "R" Us, giving it the right to unwind its agreement with Amazon and establish its own independent e-commerce website. The company was later awarded $51 million in damages.

In 2001, Amazon entered into a similar agreement with Borders Group, under which Amazon would comanage Borders.com as a co-branded service. Borders pulled out of the arrangement in 2007, with plans to also launch its own online store.

On October 18, 2011, Amazon.com announced a partnership with DC Comics for the exclusive digital rights to many popular comics, including Superman,   Batman,   Green Lantern,   The Sandman,   and Watchmen. The partnership has caused well-known bookstores like Barnes & Noble to remove these titles from their shelves.

In November 2013, Amazon announced a partnership with the United States Postal Service to begin delivering orders on Sundays. The service, included in Amazon's standard shipping rates, initiated in metropolitan areas of Los Angeles and New York because of the high-volume and inability to deliver in a timely way, with plans to expand into Dallas, Houston, New Orleans and Phoenix by 2014.

In June 2017, Nike agreed to sell products through Amazon in exchange for better policing of counterfeit goods. This proved unsuccessful and Nike withdrew from the partnership in November 2019. Companies including Ikea and Birkenstock also stopped selling through Amazon around the same time, citing similar frustrations over business practices and counterfeit goods.

As of October 11, 2017, AmazonFresh sold a range of Booths branded products for home delivery in selected areas.

In September 2017, Amazon ventured with one of its sellers JV Appario Retail owned by Patni Group which has recorded a total income of US$ 104.44 million (₹ 759 crore) in financial year 2017/2018.

In November 2018, Amazon reached an agreement with Apple Inc. to sell selected products through the service, via the company and selected Apple Authorized Resellers. As a result of this partnership, only Apple Authorized Resellers may sell Apple products on Amazon effective January 4, 2019.

Logistics

Amazon uses many different transportation services to deliver packages. Amazon-branded services include the following services.

Amazon directly employs people to work at its warehouses, bulk distribution centers, staffed "Amazon Hub Locker+" locations, and delivery stations where drivers pick up packages. As of December 2020, it is not hiring delivery drivers as employees.

Rakuten Intelligence estimated that in 2020 in the United States, the proportion of last-mile deliveries was 56% by Amazon's directly contracted services (mostly in urban areas), 30% by the United States Postal Service (mostly in rural areas), and 14% by UPS. In April 2021, Amazon reported to investors it had increased its in-house delivery capacity by 50% in the last 12 months (which included the first year of the COVID-19 pandemic in the United States).

Products and Services

Amazon.com's product lines available at its website include several media (books, DVDs, music CDs, videotapes and software), apparel, baby products, consumer electronics, beauty products, gourmet food, groceries, health and personal-care items, industrial & scientific supplies, kitchen items, jewelry, watches, lawn and garden items, musical instruments, sporting goods, tools, automotive items and toys & games. In August 2019, Amazon applied to have a liquor store in San Francisco, CA as a means to ship beer and alcohol within the city. Amazon has separate retail websites for some countries and also offers international shipping of some of its products to certain other countries. In November 2020, the company started an online delivery service dedicated to prescription drugs. The service provides discounts up to 80% for generic drugs and up to 40% for branded drugs for Amazon Prime subscribe users. The products can be purchased on the company's website or at over 50,000 bricks-and-mortar pharmacies in the United States.

Amazon.com has a number of products and services available, including the following.

In September 2021, Amazon announced the launch of Astro, its first household robot, powered by its Alexa smart home technology. This can be remote-controlled when not at home, to check on pets, people, or home security. It will send owners a notification if it detects something unusual.

Notable Subsidiaries

Amazon owns over 40 subsidiaries, including Audible,  Diapers.com, ,   IMDb, Kiva Systems (now Amazon Robotics),  Shopbop, Teachstreet,  Twitch, and Zappos.

A9.com

A9.com, a company focused on researching and building innovative technology, has been a subsidiary since 2003.

Amazon Maritime

Amazon Maritime, Inc. holds a Federal Maritime Commission license to operate as a non-vessel-owning common carrier (NVOCC), which enables the company to manage its own shipments from China into the United States.

Annapurna Labs

In January 2015, Amazon Web Services acquired Annapurna Labs, an Israel-based microelectronics company reputedly for US$350-370M.

Audible.com

Audible.com is a seller and producer of spoken audio entertainment, information and educational programming on the Internet. Audible sells digital audiobooks, radio and television programs and audio versions of magazines and newspapers. Through its production arm, Audible Studios, Audible has also become the world's largest producer of downloadable audiobooks. On January 31, 2008, Amazon announced it would buy Audible for about $300 million. The deal closed in March 2008 and Audible became a subsidiary of Amazon.

Beijing Century Joyo Courier Services

Beijing Century Joyo Courier Services is a subsidiary of Amazon and it applied for a freight forwarding license with the United States Maritime Commission. Amazon is also building out its logistics in trucking and air freight to potentially compete with UPS and FedEx.

Brilliance Audio

Brilliance Audio is an audiobook publisher founded in 1984 by Michael Snodgrass in Grand Haven, Michigan. The company produced its first 8 audio titles in 1985. The company was purchased by Amazon in 2007 for an undisclosed amount. At the time of the acquisition, Brilliance was producing 12-15 new titles a month. It operates as an independent company within Amazon.

In 1984, Brilliance Audio invented a technique for recording twice as much on the same cassette. The technique involved recording on each of the two channels of each stereo track. It has been credited with revolutionizing the burgeoning audiobook market in the mid-1980s since it made unabridged books affordable.

ComiXology

ComiXology is a cloud-based digital comics platform with over 200 million comic downloads as of September 2013. It offers a selection of more than 40,000 comic books and graphic novels across Android, iOS, Fire OS and Windows 8 devices and over a web browser. Amazon bought the company in April 2014.

CreateSpace

CreateSpace, which offers self-publishing services for independent content creators, publishers, film studios, and music labels, became a subsidiary in 2009.

Goodreads

Goodreads is a "social cataloging" website founded in December 2006 and launched in January 2007 by Otis Chandler, a software engineer, and entrepreneur, and Elizabeth Khuri. The website allows individuals to freely search Goodreads' extensive user-populated database of books, annotations, and reviews. Users can sign up and register books to generate library catalogs and reading lists. They can also create their own groups of book suggestions and discussions. In December 2007, the site had over 650,000 members and over 10 million books had been added. Amazon bought the company in March 2013.

Health Navigator

In October 2019, Amazon finalized the acquisition of Health Navigator, a startup developing APIs for online health services. The startup will form part of Amazon Care, which is the company's employee healthcare service. This follows the 2018 purchase of PillPack for under $1 billion, which has also been included into Amazon Care.

Junglee

Junglee is a former online shopping service provided by Amazon that enabled customers to search for products from online and offline retailers in India. Junglee started off as a virtual database that was used to extract information from the Internet and deliver it to enterprise applications. As it progressed, Junglee started to use its database technology to create a single window marketplace on the Internet by making every item from every supplier available for purchase. Web shoppers could locate, compare and transact millions of products from across the Internet shopping mall through one window.

Amazon acquired Junglee in 1998, and the website Junglee.com was launched in India in February 2012 as a comparison-shopping website. It curated and enabled searching for a diverse variety of products such as clothing, electronics, toys, jewelry and video games, among others, across thousands of online and offline sellers. Millions of products are browsable, the client selects a price, and then they are directed to a seller. In November 2017, Amazon closed down Junglee.com and the former domain currently redirects to Amazon India.

Kuiper Systems

Kuiper Systems LLC, is a subsidiary of Amazon, set up to deploy a broadband   satellite internet constellation with an announced 3,236 low Earth orbit   satellites to provide satellite based internet connectivity.

Lab126

Lab126, developers of integrated consumer electronics such as the Kindle, became a subsidiary in 2004.

Ring

Ring is a home automation company founded by Jamie Siminoff in 2013. It is primarily known for its WiFi powered smart doorbells, but manufactures other devices such as security cameras. Amazon bought Ring for US$1 billion in 2018.

Shelfari

Shelfari was a social cataloging website for books. Shelfari users built virtual bookshelves of the titles which they owned or had read and they could rate, review, tag and discuss their books. Users could also create groups that other members could join, create discussions and talk about books, or other topics. Recommendations could be sent to friends on the site for what books to read. Amazon bought the company in August 2008. Shelfari continued to function as an independent book social network within the Amazon until January 2016, when Amazon announced that it would be merging Shelfari with Goodreads and closing down Shelfari.

Souq.com

Souq.com is the largest e-commerce platform in the Middle East based in Dubai, United Arab Emirates. On March 28, 2017, Amazon confirmed it would be acquiring Souq.com for $580 million.

Twitch

Twitch is a live streaming platform for video, primarily oriented towards video gaming content. The service was first established as a spin-off of a general-interest streaming service known as Justin.tv. Its prominence was eclipsed by that of Twitch, and Justin.tv was eventually shut down by its parent company in August 2014 in order to focus exclusively on Twitch. Later that month, Twitch was acquired by Amazon for $970 million. Through Twitch, Amazon also owns Curse, Inc., an operator of video gaming communities and a provider of VoIP services for gaming. Since the acquisition, Twitch began to sell games directly through the platform, and began offering special features for Amazon Prime subscribers.

Twitch's rapid growth had been boosted primarily by the prominence of major esports competitions on the service, leading GameSpot senior esports editor Rod Breslau to have described the service as "the ESPN of esports." As of 2015, the service had over 1.5 million broadcasters and 100 million monthly viewers.

On August 10, 2020, Amazon announced the rebranding of Twitch Prime, the live-streaming site, renaming it Prime Gaming  [website] in another attempt to crack the video game market after failing a big-budget game effort. With Twitch Prime, users will be given a free subscription to Twitch, with free games from small studios and discounts for larger titles like Grand Theft Auto, and League of Legends.

On November 2, 2020, Twitch announced a virtual flagship conference and named it GlitchCon instead of TwitchCon to be held on 2020-11-14. The main aim of the conference will be to bring its numerous, disparate communities of streamers and fans together where they can be real life confidants.

Whole Foods Market

Whole Foods Market is an American supermarket chain exclusively featuring foods without artificial preservatives, colors, flavors, sweeteners, and hydrogenated fats.

Amazon acquired Whole Foods for $13.7 billion in August 2017.

Other

Amazon also has investments in renewable energy and plans to expend its position into the Canadian market through an investment in a new plant in Alberta, Canada.

Supply chain

Amazon first launched its distribution network in 1997 with two fulfillment centers in Seattle, Washington and New Castle, Delaware. Amazon has several types of distribution facilities consisting of crossdock centers, fulfillment centers, sortation centers, delivery stations, Prime now hubs, and Prime air hubs. There are 75 fulfillment centers and 25 sortation centers with over 125,000 employees. Employees are responsible for five basic tasks: unpacking and inspecting incoming goods; placing goods in storage and recording their location; picking goods from their computer recorded locations to make up an individual shipment; sorting and packing orders; and shipping. A computer that records the location of goods and maps out routes for pickers plays a key role: employees carry hand-held computers which communicate with the central computer and monitor their rate of progress. Some warehouses are partially automated with systems built by Amazon Robotics.

Amazon.com Website

The domain amazon.com attracted at least 615 million visitors annually by 2008; by the beginning of 2016, over 130 million customers were visiting the United States website each month. The company has invested heavily in a massive amount of server capacity for its website, especially to handle the excessive traffic during the Christmas holiday season. According to Alexa Internet rankings, amazon.com is the third most popular website in the United States and the 11th most popular website worldwide.

Results generated by Amazon's search engine are partly determined by promotional fees. The company's localized storefronts, which differ in selection and prices, are differentiated by top-level domain and country code.

Amazon.com localized storefronts, which differ in selection and prices, are differentiated by top-level domain and country code.
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Reviews

Amazon allows users to submit reviews to the web page of each product. Reviewers must rate the product on a rating scale from one to five stars. Amazon provides a badging option for reviewers which indicate the real name of the reviewer (based on confirmation of a credit card account) or which indicate that the reviewer is one of the top reviewers by popularity. As of December 16, 2020, Amazon removed the ability of sellers and customers to comment on product reviews and purged their websites of all posted product review comments. In an email to sellers Amazon gave its rationale for removing this feature: "... the comments feature on customer reviews was rarely used." The remaining review response options are to indicate whether the reader finds the review helpful or to report that it violates Amazon policies (abuse). If a review is given enough "helpful" hits, it appears on the front page of the product. In 2010, Amazon was reported as being the largest single source of Internet consumer reviews.

When publishers asked Jeff Bezos why Amazon would publish negative reviews, he defended the practice by claiming that Amazon.com was "taking a different approach ... we want to make every book available - the good, the bad and the ugly ... to let truth loose."

There have been cases of positive reviews being written and posted by public relations companies on behalf of their clients and instances of writers using pseudonyms to leave negative reviews of their rivals' works.

Content Search

"Search Inside the Book" is a feature which allows customers to search for keywords in the full text of many books in the catalog. The feature started with 120,000 titles (or 33 million pages of text) on October 23, 2003.

Third-Party Sellers

Amazon derives many of its sales (around 40% in 2008) from third-party sellers who sell products on Amazon. Associates receive a commission for referring customers to Amazon by placing links to Amazon on their websites if the referral results in a sale. Worldwide, Amazon has "over 900,000 members" in its affiliate programs. In the middle of 2014, the Amazon Affiliate Program is used by 1.2% of all websites and it is the second most popular advertising network after Google Ads. It is frequently used by websites and non-profits to provide a way for supporters to earn them a commission.

Associates can access the Amazon catalog directly on their websites by using the Amazon Web Services (AWS) XML service. A new affiliate product, aStore, allows Associates to embed a subset of Amazon products within another website, or linked to another website. In June 2010, Amazon Seller Product Suggestions was launched (rumored to be internally called "Project Genesis") to provide more transparency to sellers by recommending specific products to third-party sellers to sell on Amazon. Products suggested are based on customers' browsing history. In 2019, Amazon launched a bigger local online store in Singapore to expand its product selection in the face of intensifying competition with competitors in the region.

In July 2019 the 3rd United States City Court of Appeals in Philadelphia [United States Court of Appeals for the Third Circuit] ruled that Amazon can be held accountable for faulty third-party sales. The decision ran counter to a past lower court ruling that had favored Amazon. Heather Oberdorf had sued the company in 2016 over a dog leash that snapped, causing permanent loss of vision in one eye. If upheld, the decision would expose Amazon and similar platform businesses to strict liability lawsuits for defective products, which represents a major change in the law. The panel sent the case back to the lower court, to decide whether the leash was actually defective.

Amazon Sales Rank

The Amazon Sales Rank (ASR) provides an indication of the popularity of a product sold on any Amazon locale. It is a relative indicator of popularity that is updated hourly. Effectively, it is a "best sellers list" for the millions of products stocked by Amazon. While the ASR has no direct effect on the sales of a product, it is used by Amazon to determine which products to include in its bestsellers lists. Products that appear in these lists enjoy additional exposure on the Amazon website and this may lead to an increase in sales. In particular, products that experience large jumps (up or down) in their sales ranks may be included within Amazon's lists of "movers and shakers"; such a listing provides additional exposure that might lead to an increase in sales. For competitive reasons, Amazon does not release actual sales figures to the public. However, Amazon has now begun to release point of sale data via the Nielsen BookScan service to verified authors. While the ASR has been the source of much speculation by publishers, manufacturers, and marketers, Amazon itself does not release the details of its sales rank calculation algorithm. Some companies have analyzed Amazon sales data to generate sales estimates based on the ASR, though Amazon states the following.

Please keep in mind that our sales rank figures are simply meant to be a guide of general interest for the customer and not definitive sales information for publishers - we assume you have this information regularly from your distribution sources -- Amazon.com Help

Multi-Level Sales Strategy

Amazon employs a multi-level e-commerce strategy. Amazon started by focusing on business-to-consumer relationships between itself and its customers and business-to-business relationships between itself and its suppliers and then moved to facilitate customer-to-customer with the Amazon marketplace which acts as an intermediary to facilitate transactions. The company lets anyone sell nearly anything using its platform. In addition to an affiliate program that lets anyone post Amazon links and earn a commission on click-through sales, there is now a program which lets those affiliates build entire websites based on Amazon's platform.

Some other large e-commerce sellers use Amazon to sell their products in addition to selling them through their own websites. The sales are processed through Amazon.com and end up at individual sellers for processing and order fulfillment and Amazon leases space for these retailers. Small sellers of used and new goods go to Amazon Marketplace to offer goods at a fixed price.

In November 2015, Amazon opened a physical Amazon Books store in University Village in Seattle. The store is 5,500 square feet and prices for all products match those on its website. Amazon will open its tenth physical book store in 2017; media speculation suggests Amazon plans to eventually roll out 300 to 400 bookstores around the country.

In June 2018, it was reported that Amazon planned to open brick and mortar bookstores in Germany.

In September 2020, Amazon launched Luxury Stores on its mobile app, where Oscar de la Renta become the first and only label to partner with the firm.

Finances

Amazon.com is primarily a retail site with a sales revenue model; Amazon takes a small percentage of the sale price of each item that is sold through its website while also allowing companies to advertise their products by paying to be listed as featured products. As of 2018, Amazon.com is ranked 8th on the Fortune 500 rankings of the largest United States corporations by total revenue.

For the fiscal year 2018, Amazon reported earnings of US$10.07 billion, with an annual revenue of US$232.887 billion, an increase of 30.9% over the previous fiscal cycle. Since 2007 sales increased from 14.835 billion to 232.887 billion, thanks to continued business expansion.

Amazon's market capitalization went over US$1 trillion again in early February 2020 after the announcement of the fourth quarter 2019 results.

Amazon financials.
Year	Revenue (millions USD$)	Net income (millions USD$)	Total Assets (millions USD$)	Employees
1998	610	---	---	---
1999	1,639		---	---
2000	2,761	---	---	---
2001	3,122	---	---	---
2002	3,932	---	---	---
2003	5,263	---	---	---
2004	6,921	---	---	---
2005	8,490	---	---	---
2006	10,711	---	---	---
2007	14,835	476	6,485	17,000
2008	19,166	645	8,314	20,700
2009	24,509	902	13,813	24,300
2010	34,204	1,152	18,797	33,700
2011	48,077	631	25,278	56,200
2012	61,093	-39	32,555	88,400
2013	74,452	274	40,159	117,300
2014	88,988	-241	54,505	154,100
2015	107,006	596	64,747	230,800
2016	135,987	2,371	83,402	341,400
2017	177,866	3,033	131,310	566,000
2018	232,887	10,073	162,648	647,500
2019	280,522	11,588	225,248	798,000
2020	386,064	21,331	321,195	1,298,000

Controversies

Since its founding, the company has attracted criticism and controversy for its actions, including: supplying law enforcement with facial recognition surveillance tools; forming cloud computing partnerships with the CIA; leading customers away from bookshops; adversely impacting the environment; placing a low priority on warehouse conditions for workers; actively opposing unionization efforts; remotely deleting content purchased by Amazon Kindle users; taking public subsidies; seeking to patent its 1-Click technology; engaging in anti-competitive actions and price discrimination; and reclassifying LGBT books as adult content. Criticism has also concerned various decisions over whether to censor or publish content such as the WikiLeaks website, works containing libel and material facilitating dogfight,   cockfight, or pedophile activities. In December 2011, Amazon faced a backlash from small businesses for running a one-day deal to promote its new Price Check app. Shoppers who used the app to check prices in a brick-and-mortar store were offered a 5% discount to purchase the same item from Amazon. Companies like Groupon,   eBay, and Taap.it countered Amazon's promotion by offering $10 off from their products.

The company has also faced accusations of putting undue pressure on suppliers to maintain and extend its profitability. One effort to squeeze the most vulnerable book publishers was known within the company as the Gazelle Project, after Jeff Bezos suggested, according to Brad Stone, "that Amazon should approach these small publishers the way a cheetah would pursue a sickly gazelle." In July 2014, the Federal Trade Commission launched a lawsuit against the company alleging it was promoting in-app purchases to children, which were being transacted without parental consent. In 2019, Amazon banned selling skin-lightening and racist products that might affect the consumer's health.

Amazon Products - Safety Issues

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• [CTVNews.ca, 2021-12-28] Alexa 'error' fixed after girl told to stick penny in socket for a 'challenge'.

Amazon says it has fixed an "error" with its Amazon Alexa virtual assistant after a 10-year-old girl was told to stick a penny in an electrical socket as part of a "challenge." The "penny challenge" has been circulating on social media and popularized on platforms like TikTok. It sees people plugging in electrical appliances halfway into the socket and then touching a penny or other metal object to the prongs to receive a shock. Partaking in the "penny challenge" or putting any metal that can conduct electricity into a live socket can severely injure or shock someone or start a fire.

The girl's mother, Kristin Livdahl  wrote about the incident on Twitter, saying she and her daughter had been doing some challenges from a gym teacher on YouTube as the weather gets colder, when her daughter thought to ask Alexa through the family's Amazon Echo for another one to do. Alexa responded with a description of the "penny challenge," according to a screenshot Livdahl shared on Twitter. "I was right there and yelled, 'No Alexa, no!' like it was a dog," Livdahl tweeted. "My daughter says she is too smart to do something like that anyway."

In a statement emailed to CTV News Tuesday [2021-12-28], a spokesperson for Amazon said: "Customer trust is at the centre of everything we do and Alexa is designed to provide accurate, relevant, and helpful information to customers. As soon as we became aware of this error, we took swift action to fix it." The statement did not provide details on what changes were implemented.

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Environmental Impact

In 2018, Amazon emitted 44.4 million metric tons of carbon dioxide (CO₂).

In September 2019, Amazon workers organized a walk-out as part of the Global Climate Strike. An internal group called Amazon Employees for Climate Justice said over 1,800 employees in 25 cities and 14 countries committed to participating in the action to protest Amazon's environmental impact and inaction to climate change. This group of workers petitioned Jeff Bezos and Amazon with three specific demands: to stop donating to politicians and lobbyists that deny climate change, to stop working with fossil fuel companies to accelerate oil and gas extraction, and to achieve zero carbon emissions by 2030.

Amazon has introduced the Shipment Zero program, however Shipment Zero has only committed to reducing 50% of its shipments to net zero by 2030. Also, even that 50% does not necessarily mean a decrease in emissions compared to current levels given Amazon's rate of growth in orders.

That said, Amazon's CEO has also signed the Climate Pledge, in which Amazon would meet the Paris climate agreement goals 10 years ahead of schedule, and would be carbon-neutral by 2040. Besides this pledge, Amazon also ordered 100 000 electric delivery trucks from Rivian.

Amazon funds both climate change denial groups including the Competitive Enterprise Institute and politicians denying climate change including Jim Inhofe.

In November 2018, a community action group opposed the construction permit delivered to Goodman Group for the construction of a 160,000 square metres (1,700,000 sq ft) logistics platform Amazon will operate at Lyon-Saint-Exupéry Airport. In February 2019, Étienne Tête filed a request on behalf of a second regional community action group asking the administrative court to decide whether the platform served a sufficiently important public interest to justify its environmental impact. Construction has been suspended while these matters are decided.

Amazon considered making an option for Amazon Prime customers to have packages delivered at the most efficient and environmentally-friendly time (allowing the company to combine shipments with the same destination) but decided against it out of fear customers might reduce purchases. Since 2019, the company has instead offered customers an "Amazon Day" option, where all orders are delivered on the same day, emphasizing customer convenience, and it occasionally offers Prime customers credits in return for selecting slower and less expensive shipping options.

Selling Counterfeit, Unsafe and Discarded Items

The selling of counterfeit products by Amazon has attracted widespread notice, with both purchases marked as being fulfilled by third parties and those shipped directly from Amazon warehouses being found to be counterfeit. This has included some products sold directly by Amazon itself and marked as "ships from and sold by Amazon.com." Counterfeit charging cables sold on Amazon as purported Apple products have been found to be a fire hazard. Such counterfeits have included a wide array of products, from big ticket items to every day items such as tweezers, gloves, and umbrellas. More recently, this has spread to Amazon's newer grocery services. Counterfeiting was reported to be especially a problem for artists and small businesses whose products were being rapidly copied for sale on the site.

One Amazon business practice that encourages counterfeiting is that, by default, seller accounts on Amazon are set to use "commingled inventory." With this practice, the goods that a seller sends to Amazon are mixed with those of the producer of the product and with those of all other sellers that supply what is supposed to be the same product.

In June 2019, BuzzFeed reported that some products identified on the site as "Amazon's choice" were low quality, had a history of customer complaints, and exhibited evidence of product review manipulation.

In August 2019, The Wall Street Journal reported that they had found more than 4,000 items for sale on Amazon's site that had been declared unsafe by federal agencies, had misleading labels, or had been banned by federal regulators.

In the wake of the WSJ investigation, three United States senators - Richard Blumenthal,   Ed Markey,  and Bob Menendez - sent an open letter to Jeff Bezos demanding him to take action about the selling of unsafe items on the site. The letter said that "Unquestionably, Amazon is falling short of its commitment to keeping safe those consumers who use its massive platform." The letter included a number of questions about the company's practices and gave Bezos a deadline to respond by September 29, 2019, saying "We call on you to immediately remove from the platform all the problematic products examined in the recent WSJ report; explain how you are going about this process; conduct a sweeping internal investigation of your enforcement and consumer safety policies; and institute changes that will continue to keep unsafe products off your platform." Earlier in the same month, senators Blumenthal and Menendez had sent Bezos a letter about the BuzzFeed report.

In December 2019, The Wall Street Journal reported that some people were literally retrieving trash out of dumpsters and selling it as new products on Amazon. The reporters ran an experiment and determined that it was easy for a seller to set up an account and sell cleaned up junk as new products. In addition to trash, sellers were obtaining inventory from clearance bins, thrift stores, and pawn shops.

In August 2020, an appeals court in California ruled that Amazon can be held liable for unsafe products sold on its website. A Californian had bought a replacement laptop battery that caught fire and caused her to receive third-degree burns.

Tax Avoidance

Amazon's tax affairs were investigated in China, Germany, Poland, South Korea, France, Japan, Ireland, Singapore, Luxembourg, Italy, Spain, United Kingdom, United States and Portugal. According to a report released by Fair Tax Mark in 2019, Amazon is the worst offender of tax avoidance, having paid a 12% effective tax rate between 2010 and 2018, in contrast with 35% corporate tax rate in the United States during the same period. Amazon countered that it had an 24% effective tax rate during the same period.

Comments by Donald Trump and Bernie Sanders

In early 2018, President Donald Trump repeatedly criticized Amazon's use of the United States Postal Service and its prices for the delivery of packages, stating, "I am right about Amazon costing the United States Post Office massive amounts of money for being their Delivery Boy," Trump tweeted. "Amazon should pay these costs (plus) and not have them bourne [sic] by the American Taxpayer." Amazon's shares fell by 6 percent as a result of Trump's comments. Shepard Smith of Fox News disputed Trump's claims and pointed to evidence that the USPS was offering below-market prices to all customers with no advantage to Amazon. However, analyst Tom Forte pointed to the fact that Amazon's payments to the USPS are not made public and that their contract has a reputation for being "a sweetheart deal."

Throughout the summer of 2018, Vermont Senator Bernie Sanders criticized Amazon's wages and working conditions in a series of YouTube videos and media appearances. He also pointed to the fact that Amazon had paid no federal income tax in the previous year. Sanders solicited stories from Amazon warehouse workers who felt exploited by the company. One such story, by James Bloodworth, described the environment as akin to "a low-security prison" and stated that the company's culture used an Orwellian newspeak. These reports cited a finding by New Food Economy that one third of fulfilment center workers in Arizona were on the Supplemental Nutrition Assistance Program (SNAP). Responses by Amazon included incentives for employees to tweet positive stories and a statement which called the salary figures used by Sanders "inaccurate and misleading." The statement also charged that it was inappropriate for him to refer to SNAP as "food stamps." On September 5, 2018, Sanders along with Ro Khanna introduced the Stop Bad Employers by Zeroing Out Subsidies (Stop BEZOS) Act aimed at Amazon and other alleged beneficiaries of corporate welfare such as Walmart,   McDonald's, and Uber. Among the bill's supporters were Tucker Carlson of Fox News, and Matt Taibbi - who criticized himself and other journalists for not covering Amazon's contribution to wealth inequality earlier.

On October 2, 2018, Amazon announced that its minimum wage for all American employees would be raised to $15 per hour. Sanders congratulated the company for making this decision.

Opposition to Trade Unions

Amazon has opposed efforts by trade unions to organize in both the United States and the United Kingdom. In 2001, 850 employees in Seattle were laid off by Amazon.com after a unionization drive. The Washington Alliance of Technological Workers (WashTech) accused the company of violating union laws, and claimed Amazon managers subjected them to intimidation and heavy propaganda. Amazon denied any link between the unionization effort and layoffs. Also in 2001, Amazon.co.uk hired a United States management consultancy organization, The Burke Group, to assist in defeating a campaign by the Graphical, Paper and Media Union (GPMU, now part of Unite the Union) to achieve recognition in the Milton Keynes distribution depot. It was alleged that the company victimized or sacked four union members during the 2001 recognition drive and held a series of captive meetings with employees.

An Amazon training video that was leaked in 2018 stated "We are not anti-union, but we are not neutral either. We do not believe unions are in the best interest of our customers or shareholders or most importantly, our associates." Two years later, it was found that Whole Foods was using a heat map to track which stores had the highest levels of pro-union sentiment. Factors including racial diversity, proximity to other unions, poverty levels in the surrounding community and calls to the National Labor Relations Board were named as contributors to "unionization risk."

In early 2020, an Amazon internal documents were leaked, it said that Whole Foods has been using an interactive heat map to monitor its 510 locations across the United States and assign each store a unionization risk score based on such criteria as employee loyalty, turnover rate and racial diversity. Data collected in the heat map suggest that stores with low racial and ethnic diversity, especially those located in poor communities, are more likely to unionize.

The National Labor Relations Board determined that Amazon illegally fired two employees in retaliation for efforts to organize workers. In April 2021, after a majority of workers in Bessemer, Alabama voted against joining the Retail, Wholesale and Department Store Union, the union asked for a hearing with the NLRB to determine whether the company created "an atmosphere of confusion, coercion and/or fear of reprisals" ahead of the union vote.

Amazonians United

On Wednesday morning [2021-12-22], several dozen Amazon workers at two separate Chicago-area delivery stations staged a walkout to demand raises and safer working conditions, making it the first time the tech giant has seen a multi-site work stoppage in the United States.

Coming just three days before Christmas [2021-12-22] to ensure maximum impact, the action caps a year of intense organizing and protest by Amazon warehouse workers who have been on the frontlines of both the COVID-19 pandemic and extreme weather events. "We've been underpaid, overworked, and also unsafely staffed going on months now," said Ted Miin, a sortation associate and Amazonians United member at the DIL3 delivery station. "We've tried to raise these issues with management, but they've effectively dismissed our concerns." Ted Miin told In These Times that at his warehouse in Gage Park (Chicago, Illinois), 65 out of an estimated 100 workers signed onto a petition demanding a $3‑per-hour raise and safe staffing. The petition was delivered to management a month ago, but the workers never received a response. "They're not taking us seriously, so we're walking out," he said.

At the DLN2 delivery station in Cicero, Illinois, Ted Miin explained that management explicitly promised double-pay for those working on Thanksgiving, but only gave one-and-a-half time pay. He also said that new hires at the facility did not receive a promised $1,000-dollar sign-on bonus. "We have not received the bonuses we were promised. There are people here who were hired as permanent workers, and then they took their badges away and made them temporary workers," one Cicero worker told reporters on Wednesday [2021-12-22]. "They are staffing this place unsafely, making people work too fast."

The Cicero workers say they are demanding a $5‑per-hour raise and a return to 20-minute breaks, alleging managers recently reduced their break time by five minutes.

"We're willing to go back to work. We will work hard to make sure everyone gets their Christmas gifts, everyone gets their packages. But we just want to be treated fairly," another Cicero worker explained. "This is the busiest month of the year. If Amazon can meet our demands, treat us right like human beings, we will make everybody's Christmas a beautiful one." Asked for comment about the workers' allegations, Amazon senior PR manager Barbara Agrait told In These Times: "We respect the rights of employees to protest and recognize their legal right to do so. We are proud to offer employees leading pay, competitive benefits, and the opportunity to grow with our company."

The walkouts come as Amazon's safety policies are under scrutiny after six workers were killed when a tornado ripped through a delivery station in Edwardsville, Illinois on 2021-12-10  [Tornado outbreak of December 10-11, 2021]. Following that tragedy, at least 500 Amazon employees on the East Coast   signed petitions calling for an end to Amazon's ban on workers bringing their cellphones into warehouses, which limits their ability to get updates about severe weather events or other emergencies.

Amazonians United is a solidarity union of Amazon workers scattered across the country, functioning as a union but without seeking legal recognition through the U.S. National Labor Relations Board (NLRB). Since 2019, NLRB members have organized petition campaigns and work stoppages to successfully win paid sick leave, pay increases and safety measures.

By not seeking legal recognition, Amazonians United's strategy is decidedly different from that of established unions like the Retail, Wholesale and Department Store Union (RWDSU), which lost a high-profile union certification vote at an Amazon warehouse in Bessemer, Alabama this spring [2021] but will get a revote after the National Labor Relations Board (NLRB) found that Amazon illegally intimidated workers during the election  [2020 United States presidential election]. "We are a union. We're a solidarity union. We take care of each other," Ted Miin said of Amazonians United, contending that in the legal realm of NLRB certification votes,  Amazon has more power because it can hire high-priced lawyers and union busters. "We're focused on building power where we have power, which is on the shop floor. Our union is our relationship with each other as coworkers. We build our union by engaging in struggle."

The Chicago-area walkouts are supported by Warehouse Workers for Justice (WWJ)  -  a worker center based in Joliet, Illinois that also organizes and advocates for Amazon employees. "Just one week ago we saw the high cost of Amazon's relentless pursuit of profit in the tragedy in Edwardsville, Illinois  [Tornado outbreak of 2021-12-{10-11}]," said Marcos Ceniceros, WWJ's interim executive director. "Since then, Amazon hasn't slowed its pace at all and is putting workers' health on the line every day with no regard for their lives or livelihoods. We stand in solidarity with Amazonians United as they fight for the fair and safe working conditions we all deserve."

Representative Jesús "Chuy" García (D‑IL), whose district includes Gage Park (Chicago, Illinois), also expressed support for the walkouts, tweeting, "Let's stand with courageous workers from Amazonians United Chicagoland fighting for better wages and working conditions! It's time for Jeff Bezos and Amazon to pay their fair share!" Wednesday [2021-12-22]'s work stoppage was expected to last at least until the end of the morning shift, and Ted Miin said he and his coworkers would wait to see management's response before deciding on next steps. Employees at the Cicero, Illinois facility allege that supervisors made illegal threats not to allow them back to work, but that they plan to return anyway. "We know we're being treated unfairly, and we're doing something about it," Miin explained, hoping other workers would follow Amazonian United's example. "If we can in any way be encouragement or inspiration for others, we want our coworkers and all workers to see that we can get organized, we can fight back  -  and that when we fight, we win."

[ ... snip ... ]

While many people are familiar with the unionization campaign in Bessemer, Alabama, where Amazon workers are organizing with the Retail, Wholesale and Department Store Union (RWDSU), other campaigns are less well-known. One such effort is that of Amazonians United, a network of Amazon workers at warehouses and delivery stations across the country. Their approach is guided by a focus on long-term, deep organizing on the shop floor. If unions are what we call workers acting collectively, Amazonians United is certainly a union, but it's not filing for National Labor Relations Board (NLRB) elections. Amazonians United's focus is waging fights on the shop floor and building up strength there while coordinating across warehouses.

On a recent episode of Primer, Jacobin's Alex N. Press spoke with two Amazonians United members: Jonathan Bailey and Ted Miin. Jonathan Bailey is an Amazon worker in Queens,   New York, and recently ran for city council. Ted Miin is a member of Amazonians United Chicagoland and works at Chicago-area delivery stations. Ted Miin is also one of the workers who filed an unfair labor practice charge with the National Labor Relations Board (NLRB) against Amazon last year [2020] after facing intimidation and disciplinary write-ups for taking part in walkouts over what he and his coworkers found to be . The NLRB found those charges to have merit.

In the following conversation, Jonathan Bailey and Ted Miin discuss Amazonians United's origins, waging and winning fights against management on the shop floor, and the Amazonians United's relationship to other unions. The transcript has been edited for length and clarity.

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Jacobin Magazine: To start, when did Amazonians United form, where, and by who?

Ted Minn: Different groups of us were coming together with our coworkers, but if we wanted to pinpoint who came up with the name and when, there were a handful of us in Chicago that were addressing management limiting or taking away our water. Six workers met at a Krispy Kreme on the south side of Chicago, and we said, well, if we're going to do a petition, we need a name to put on it.

One of our coworkers suggested Amazonians United because Amazon talks about "Amazonians" a lot, so, as workers, let's reclaim that term. This was in the spring of 2019. We adopted that name and started making our Facebook group and social media groups. As we connected with folks in Sacramento and in New York, they decided to go with that name too.

Jacobin Magazine: One fight you're having is over " megacycles," which are being rolled out at delivery stations nationwide. These shifts are from 1:20 AM to 11:50 AM. That has been a focus in Chicago because one of the delivery stations where Amazonians United Chicagoland was very active was shut down earlier this year, and people were told that they had to sign up for megacycles [Megacycle shifts]. What happened, and where is that fight now?

Ted Minn: Amazon is growing explosively and building a lot of new delivery stations - fulfillment centers as well, but especially delivery stations - the last-mile warehouses. Someone high up in the company decided Amazon needed to continue being the national leader in fastest delivery, and an Excel spreadsheet told them that the way to do that was with the worst possible shift. Someone can place an order until midnight and still get their package the next day because we workers are in there immediately packaging the orders, and then they're coming to the delivery stations, and we're sorting and delivering them.

A lot of us were already on an overnight shift. At our warehouse, we worked from 8:15 PM to 4:45 AM. That was its own challenge, but by ending at 4:45 AM, if you have to get your kids ready for school at 8:25 AM, you can still go home, take a shower, nap for two hours, and then wake up and continue your day. Or if you had a second job that was a nine to five, you can get in a two-hour nap.

But in 2021-03 Amazon announced that we can either accept the 1:20 AM to 11:50 AM shift, or come 2021-04, be terminated. We had about two weeks to decide. That was around when they had closed DCH1 in Chicago, the oldest delivery station in Chicago, where we were the most organized. They forced us to pick up megacycle shifts at other warehouses or be fired.

A lot of workers were pissed, especially women coworkers, because this change was effectively a sexist mass firing of workers - in a patriarchal society, a lot of the childcare and eldercare falls on women, especially in this country, and that schedule means you can't be with your kids in the morning. That means you can't be caretaking. Anyone with a second job or other demands simply can't make tje new shift. The immediate thought was, "Well, I'm going to have to leave and find other work." But because we had been organized and had fought prior to this change and won COVID-19 protections and paid time off, we said, "Let's at least try; we've got to fight." We can't always take whatever abuses are being compelled onto us.

So we started a stop megacycle campaign. We had four main demands, which included scheduling accommodations, so that people could work a segment of the megacycle shift if they had kids that they had to get ready for school in the morning. It included a demand for paid Lyft rides, which they provide some Amazon workers in New York City, and are especially important because traveling to and from the warehouse at 1:20 AM, in a new neighborhood in the south or west side of Chicago, made many people, especially our women coworkers, feel unsafe, as they have to walk half a mile from a bus stop. We demanded paid breaks, and we said we need a real megacycle shift differential: we were demanding $2 an hour; previously, Amazon was paying 50 cents extra an hour if you worked overnight. We said that if we're going to be on a nocturnal shift - with damage to our health and bodies and complete disruption to our lives - we need real hazard pay.

That is the one demand that Amazon has relented on. They announced that they're increasing the overnight shift differential to either $1.50 for weekdays or $2 for the weekend. We're not going to claim all the credit for that, but we played a part in forcing Amazon to provide a real shift differential for megacycles. That's how we've been fighting: talking with coworkers about demands, asking if they agree, bringing more coworkers together, and finding out ways we can apply pressure to win.

[ ... snip ... ]

Amazon Anti-Union Activity

Callous Working Conditions

Former employees, current employees, the media, and politicians have criticized Amazon for poor working conditions at the company. In 2011, it was publicized that workers had to carry out tasks in 100 °F (38 °C) heat at the Breinigsville, Pennsylvania warehouse. As a result of these inhumane conditions, employees became extremely uncomfortable and suffered from dehydration and collapse. Loading-bay doors were not opened to allow in fresh air because of concerns over theft. Amazon's initial response was to pay for an ambulance to sit outside on call to cart away overheated employees. The company eventually installed air conditioning at the warehouse.

Some workers, "pickers," who travel the building with a trolley and a handheld scanner "picking" customer orders, can walk up to 15 miles (24 km) during their workday and if they fall behind on their targets, they can be reprimanded. The handheld scanners give real-time information to the employee on how quickly or slowly they are working; the scanners also serve to allow Team Leads and Area Managers to track the specific locations of employees and how much "idle time" they gain when not working.

In a German television report broadcast in February 2013, journalists Diana Löbl and Peter Onneken conducted a covert investigation at the distribution center of Amazon in the town of Bad Hersfeld in the German state of Hessen. The report highlights the behavior of some of the security guards, themselves being employed by a third-party company, who apparently either had a neo-Nazi background or deliberately dressed in neo-Nazi apparel and who were intimidating foreign and temporary female workers at its distribution centers. The third-party security company involved was delisted by Amazon as a business contact shortly after that report.

In March 2015, it was reported in The Verge that Amazon would be removing non-compete clauses of 18 months in length from its United States employment contracts for hourly-paid workers, after criticism that it was acting unreasonably in preventing such employees from finding other work. Even short-term temporary workers have to sign contracts that prohibit them from working at any company where they would "directly or indirectly" support any good or service that competes with those they helped support at Amazon, for 18 months after leaving Amazon, even if they are fired or made redundant.

A 2015 front-page article in The New York Times profiled several former Amazon employees who together described a "bruising" workplace culture in which workers with illness or other personal crises were pushed out or unfairly evaluated. Jeff Bezos responded by writing a Sunday memo to employees, in which he disputed the Times's account of "shockingly callous management practices" that he said would never be tolerated at the company.

In an effort to boost employee morale, on November 2, 2015, Amazon announced that it would be extending six weeks of paid leave for new mothers and fathers. This change includes birth parents and adoptive parents and can be applied in conjunction with existing maternity leave and medical leave for new mothers.

In mid-2018, investigations by journalists and media outlets such as The Guardian reported poor working conditions at Amazon's fulfillment centers. Later in 2018, another article exposed poor working conditions for Amazon's delivery drivers.

In response to criticism that Amazon does not pay its workers a livable wage, Jeff Bezos announced beginning November 1, 2018, all United States and United Kingdom Amazon employees will earn a $15 an hour minimum wage. Amazon will also lobby to make $15 an hour the federal minimum wage. At the same time, Amazon also eliminated stock awards and bonuses for hourly employees.

On Black Friday 2018, Amazon warehouse workers in several European countries, including Italy, Germany, Spain and the United Kingdom, went on strike to protest inhumane working conditions and low pay.

The Daily Beast reported in March 2019 that emergency services responded to 189 calls from 46 Amazon warehouses in 17 states between the years 2013 and 2018, all relating to suicidal employees. The workers attributed their mental breakdowns to employer-imposed social isolation, aggressive surveillance, and the hurried and dangerous working conditions at these fulfillment centers. One former employee told The Daily Beast "It's this isolating colony of hell where people having breakdowns is a regular occurrence."

On July 15, 2019, during the onset of Amazon's Prime Day sale event, Amazon employees working in the United States and Germany went on strike in protest of unfair wages and poor working conditions.

In March 2020, during the coronavirus outbreak when the government instructed companies to restrict social contact, Amazon's United Kingdom staff was forced to work overtime to meet the demand spiked by the disease. A GMB spokesperson said the company had put "profit before safety." GMB has continued to raise concerns regarding "gruelling conditions, unrealistic productivity targets, surveillance, bogus self-employment and a refusal to recognise or engage with unions unless forced," calling for the UK government and safety regulators to take action to address these issues.

In August 2019, the BBC reported on Amazon's Twitter ambassadors. Their constant support for and defense of Amazon and its practices have led many Twitter users to suspect that they are in fact bots, being used to dismiss the issues effecting Amazon workers. In March 2021, a flurry of new ambassador accounts claiming to be employees defended the company against a unionization drive, in some cases making the false claim that there was no way to opt out of union dues. Amazon confirmed at least one was fake, and Twitter shut down several for violating its terms of use.

In its 2020 statement to its United States shareholders, Amazon stated that "we respect and support the Core Conventions of the International Labour Organization  (ILO), the ILO Declaration on Fundamental Principles and Rights at Work, and the United Nations  Universal Declaration of Human Rights." Operation of these Global Human Rights Principles has been "long-held at Amazon, and codifying them demonstrates our support for fundamental human rights and the dignity of workers everywhere we operate."

On November 27, 2020, Amnesty International said, workers in working for Amazon have faced great health and safety risks since the start of the COVID-19 pandemic. On Black Friday, one of Amazon's busiest periods, the company failed to ensure key safety features in France, Poland, the United Kingdom and the United States. Workers have been risking their health and lives to ensure essential goods are delivered to consumer doorsteps, helping Amazon achieve record profits.

On January 6, 2021, Amazon said that it is planning to build 20,000 affordable houses by spending $2 billion in the regions where the major employments are located.

On January 24, 2021, Amazon said that it was planning to open a pop-up clinic hosted in partnership with Virginia Mason Franciscan Health in Seattle in order to vaccinate 2,000 persons against COVID-19 on the first day.

In February 2021, Amazon said that it was planning to put cameras in its delivery vehicles. Although many drivers were upset by this decision, Amazon said that the videos would only be sent in certain circumstances.

Drivers have alleged they sometimes have to urinate and defecate in their vans as a result of pressure to meet quotas. This was denied in a tweet from the official Amazon News account saying: "You don't really believe the peeing in bottles thing, do you? If that were true, nobody would work for us." Amazon employees subsequently leaked an email to The Intercept showing the company was aware its drivers were doing so. The email said: "This evening, an associate discovered human feces in an Amazon bag that was returned to station by a driver. This is the 3rd occasion in the last 2 months when bags have been returned to station with poop inside." Amazon acknowledged the issue publicly after denying it at first.

In July 2021, workers at the warehouse in New York City filed a complaint with the Occupational Safety and Health Administration which describes harsh 12 hour workdays with sweltering internal temperatures that resulted in fainting workers being carried out on stretchers. The complaint reads "internal temperature is too hot. We have no ventilation, dusty, dirty fans that spread debris into our lungs and eyes, are working at a non-stop pace and we are fainting out from heat exhaustion, getting nose bleeds from high blood pressure and feeling dizzy and nauseous." They add that many of the fans provided by the company don't work, water fountains often lack water and cooling systems are insufficient. Those filing the complaint are affiliated with the Amazon Labor Union group attempting to unionize the facility, which the company has been actively campaigning against. Similar conditions have been reported elsewhere, such as in Kent, Washington during the 2021 heat wave.

Megacycle Shifts

On 2021-01-25, hundreds of workers at an Amazon warehouse in Chicago were presented with a baffling choice: sign up for a ten-and-a-half-hour graveyard shift, or lose your job. Management informed workers that their warehouse, known as DCH1, would be shut down, and they were being offered a shift that runs from 1:20am to 11:50am, which is known as "megacycle," at a new Chicago warehouse.

DCH1 has been the target of protests, walkouts, and petitions organized by workers that have changed Amazon's nationwide policies for its warehouses. Its closure will force workers to choose between their lives outside of Amazon and keeping their jobs in the middle of a pandemic [COVID-19 pandemic]. "This decision is cruel and the antithesis of family-friendly corporate responsibility," organized workers at the facility who go by DCH1 Amazonians United, told Vice Media. "The new schedule is unworkable particularly for many mothers, those who care for elderly relatives and others who need to be home in the morning hours," they continued. "In this COVID-19 environment, kids are home and learning virtually and a parent needs to be with them."

The ultimatum presented to workers at DCH1 reflects a broader strategy in the United States for Amazon.  Amaxon has been quietly transitioning warehouse workers at delivery stations nationwide to the "megacycle" shift in recent months. The megacycle shift collapses shorter shifts into one 10-hour shift that begins around 1 am and ends around lunchtime. It's unclear where the term megacycle originated but it's used by both managers and workers to describe 10-hour graveyard shifts, workers tell Vice Motherboard. An Amazon spokesperson told Vice Motherboard that more than half of its last-mile delivery network has already transitioned to the new model. Workers at DCH1 were previously offered several different shift options, including an eight-hour overnight shift that ends at 4:45 am, a five-hour morning shift, and a four-hour morning shift. Going forward, rank-and-file DCH1 workers will only have the megacycle option at a new facility, DCH1 Amazonians United told Vice Media.

[ ... snip ... ]

Human Resources Department Issues

[ ... snip ... ]

The extent of the problem is well-documented. Here's a sampling of what the New York Times   found in its reporting on the problems: workers at as many as a hundred eighty Amazon warehouses were paid incorrectly for more than a year, with an internal report finding that Amazon "had been shortchanging new parents, patients dealing with medical crises and other vulnerable workers on leave"; attendance software frequently marks people as no-shows and fires them accordingly, even when they are on medical leave; workers cannot access their case managers, and spend the entirety of their meager break time waiting to speak to human resources (HR), often in vain; countless workers never receive incorrectly docked pay, nor gain reinstatement after being mistakenly fired.

HR employees themselves have sued Amazon, alleging discrimination inside the department. Those who staff the company's back offices, in Costa Rica and India, have described the system as failing, leaving them faced with "insurmountable tasks," as Dangelo Padilla, a Costa Rican case manager, told The New York Times. During the COVID-19 pandemic,  Amazon's faulty systems left HR employees scrambling to manually handle flooded inboxes and input approved leaves. Dangelo Padilla said that he saw situations every day of "people getting unpaid time off (UPT) deducted for no reason, people being terminated for no reasons."

[ ... snip ... ]

An Amazon worker tries to return from a COVID-related leave and is mistakenly fired. A wife panics as disability benefits halt for her gravely ill husband. An employee is fired for having a single underproductive day. An examination by The New York Times into how the COVID-19 pandemic unfolded inside Amazon's only fulfillment center in New York City, known as JFK8, found that the crisis exposed the power and peril of Amazon's employment system. The company famously obsessed with satisfying customers achieved record growth and spectacular profits, but its management of hundreds of thousands of warehouse workers was marked at times by critical mistakes, communication lapses and high turnover.

Here are the takeaways:

1. Amazon has been churning through employees.

Amazon conducted a hiring surge in 2020 that was unparalleled in American corporate history. In just three months, it signed up 350,000 workers - more than the population of St. Louis - offering a wage of at least $15 an hour and good benefits. But even before the COVID-19 pandemic, previously unreported data shows, Amazon was losing about 3 percent of its hourly associates each week - meaning its turnover was roughly 150 percent a year. At that rate, Amazon had to replace the equivalent of its entire work force roughly every eight months.

Kelly Nantel, an Amazon spokeswoman, responded to questions about the company's turnover by saying, "Attrition is only one data point, which when used alone lacks important context." Inside Amazon's Seattle headquarters, the turnover has made some executives worry that the company may run out of workers. Paul Stroup, who until recently led human resources teams focused on understanding warehouse workers, felt disappointed that he "didn't hear long-term thinking" about the company's quick cycling through workers. Paul Stroup likened it to using fossil fuels despite climate change. "We keep using them," he said, "even though we know we're slowly cooking ourselves."

2. Buggy and patchwork systems caused some workers to lose their benefits, and even their jobs, in error.

More than 25 current and former Amazon employees who worked on the disability and leave system bemoaned its inadequacy in interviews, calling it a source of frustration and panic. The problems escalated during the early months of the COVID-19 pandemic, when a new case management system designed to address the problems and provide flexibility was still buggy. Workers who had applied for leaves were penalized for missing work, triggering job-abandonment notices and then terminations.

"Please note the following," Dan Cavagnaro, a JFK8 worker, wrote in a final, unanswered email plea. "I WISH TO REMAIN EMPLOYED WITH AMAZON." He was mistakenly fired anyway.

Dangelo Padilla, who worked as an Amazon case manager at a back office in Costa Rica, said he had witnessed numerous people being fired for no reason. "I saw those situations every day," he said.

Kelly Nantel, the spokeswoman, said the company had quickly approved personal leaves during the COVID-19 pandemic, hiring 500 people to help process the increased volume, and worked hard to contact employees before they were fired to see if they wanted to keep their jobs.

3. Amazon's strict monitoring of workers has stoked a culture of fear.

Amazon tracks workers' every movement inside its warehouses. Employees who work too slowly, or are idle for too long, risk being fired. Dayana Santos was a top performer when she had one bad day in 2019. Her bus was late, then her department was reassigned, causing her to scour the warehouse for a new workstation. That afternoon, she was stunned to find that she was being fired for having too much "time off task," or T.O.T.

Very few associates are fired for low productivity or time off task, but employees don't know that. The goal, JFK8's internal guidelines state, "is to create an environment not where we are writing everyone up, but that associates know that we are auditing for T.O.T.  (time off task)" The system was designed to identify impediments a worker may face, but some executives, including the early architect of Amazon's warehouse human relations, worry that the metrics now cast an outsize shadow on the work force, creating an anxious, negative environment.

After questions about Dayana Santos and T.O.T. from The New York Times,  Amazon announced changes to its policy so that workers would never be fired for one bad day. Dayana Santos and all those like her are now eligible to be rehired. The company said it had been reconsidering the policy for months.

4. There is rising concern over racial inequity.

The retail giant Amazon is largely powered by employees of color. According to internal records from 2019, more than 60 percent of associates at JFK8 are Black or Latino. And Black associates at the warehouse were almost 50 percent more likely to be fired - whether for productivity, misconduct or absenteeism - than their white peers, the records show. (Amazon said it could not confirm the data without knowing more specifics about its source.)

Derrick Palmer, a Black worker at JFK8, began at the company in 2015 as an enthusiast, and he was often a top producer. But between the constant monitoring, the assumption that many workers are slackers, and the lack of advancement opportunity, "a lot of minority workers just felt like we were being used," Derrick Palmer said. His comments echoed the sentiment of Black workers behind an unsuccessful unionization campaign at an Amazon warehouse in Alabama this year [2021].

This spring [2021], Amazon introduced a host of diversity plans, including a goal to "retain employees at statistically similar rates across all demographics" - an implicit admission that the numbers had been uneven across races. At JFK8, leaders are holding weekly "talent review meetings" to ensure that Black and Latino workers, among others, are advancing.

5. Many of Amazon's most contentious policies go back to Jeff Bezos' original vision.

Some of the practices that most frustrate employees - the short-term-employment model, with little opportunity for advancement, and the use of technology to hire, monitor and manage workers - come from Jeff Bezos, Amazon's founder and chief executive. Jeff Bezos believed that an entrenched work force created a "march to mediocrity," said David Niekerk, a former long-serving vice president who built the company's original human resources operations in the warehouses.

Company data showed that most employees became less eager over time, David Niekerk said, and Jeff Bezos believed that people were inherently lazy. "What he would say is that our nature as humans is to expend as little energy as possible to get what we want or need," David Niekerk said. That conviction was embedded throughout the business, from the ease of instant ordering to the pervasive use of data to get the most out of employees.

Jeff Bezos recently made startling concessions about the system he invented. In a letter to shareholders, he said the union effort in Alabama had shown that "we need a better vision for how we create value for employees - a vision for their success" - and vowed to become "Earth's best employer." What is not clear is how or whether he and his successors will reassess the systems that have propelled Amazon's dominance.

Dan Cavagnaro, the worker Amazon inadvertently fired, asked: "Are they going to address the issue of an expendable work force? Are there going to be any changes?"

Surveillance of Employees

Conflict of Interest with the CIA and DOD

In 2013, Amazon secured a US$600 million contract with the CIA, which poses a potential conflict of interest involving the Bezos-owned The Washington Post and his newspaper's coverage of the CIA. Kate Martin, director of the Center for National Security Studies, said, "It's a serious potential conflict of interest for a major newspaper like The Washington Post to have a contractual relationship with the government and the most secret part of the government." This was later followed by a US$10 billion contract with the United States Department of Defense.

Seattle Head Tax and Houselessness Services

In May 2018, Amazon threatened the Seattle City Council over an employee head tax proposal that would have funded houselessness services and low-income housing. The tax would have cost Amazon about $800 per employee, or 0.7% of their average salary. In retaliation, Amazon paused construction on a new building, threatened to limit further investment in the city, and funded a repeal campaign. Although originally passed, the measure was soon repealed after an expensive repeal campaign spearheaded by Amazon.

Nashville Operations Center of Excellence

The incentives given by the Metropolitan Council of Nashville and Davidson County to Amazon for their new Operations Center of Excellence in Nashville Yards, a site owned by developer Southwest Value Partners, have been controversial, including the decision by the Tennessee Department of Economic and Community Development to keep the full extent of the agreement secret. The incentives include "$102 million in combined grants and tax credits for a scaled-down Amazon office building" as well as "a $65 million cash grant for capital expenditures" in exchange for the creation of 5,000 jobs over seven years.

The Tennessee Coalition for Open Government called for more transparency. Another local organization known as the People's Alliance for Transit, Housing, and Employment (PATHE) suggested no public money should be given to Amazon; instead, it should be spent on building more public housing for the working poor and the homeless and investing in more public transportation for Nashvillians. Others suggested incentives to big corporations do not improve the local economy.

In November 2018, the proposal to give Amazon $15 million in incentives was criticized by the Nashville Firefighters Union and the Nashville chapter of the Fraternal Order of Police, who called it "corporate welfare." In February 2019, another $15.2 million in infrastructure was approved by the council, although it was voted down by three council members, including Councilwoman Angie Henderson who dismissed it as "cronyism."

Facial Recognition Technology and Law Enforcement

While Amazon has publicly opposed secret government surveillance, as revealed by Freedom of Information Act requests it has supplied facial recognition support to law enforcement in the form of the Rekognition technology and consulting services. Initial testing included the city of Orlando, Florida, and Washington County, Oregon. Amazon offered to connect Washington County with other Amazon government customers interested in Rekognition and a body camera manufacturer. These ventures are opposed by a coalition of civil rights groups with concern that they could lead to an expansion of surveillance and be prone to abuse. Specifically, it could automate the identification and tracking of anyone, particularly in the context of potential police body camera integration. Because of the backlash, the city of Orlando publicly stated it will no longer use the technology, but may revisit this decision at a later date.

Access to NHS Data

The UK government awarded Amazon a contract that gives the company free access to information about healthcare published by the United Kingdom's National Health Service. This will, for example, be used by Amazon's Alexa Internet to answer medical questions, although Alexa also uses many other sources of information. The material, which excludes patient data, could also allow the company to make, advertise and sell its own products. The contract allows Amazon access to information on symptoms, causes and definitions of conditions, and "all related copyrightable content and data and other materials." Amazon can then create "new products, applications, cloud-based services and/or distributed software," which the NHS will not benefit from financially. The company can also share the information with third parties. The government said that allowing Alexa devices to offer expert health advice to users will reduce pressure on doctors and pharmacists.

Collection of Data and Surveillance

On February 17, 2020, a Panorama documentary broadcast by the BBC in the United Kingdom highlighted the amount of data collected by the company and the move into surveillance causing concerns of politicians and regulators in the United States and Europe.

Antitrust Complaints

On June 11, 2020, the European Union announced that it will be pressing charges against Amazon over its treatment of third-party e-commerce sellers.

In July 2020, Amazon along with other tech giants Apple Inc.,   Google and Facebook were accused of maintaining harmful power and anti-competitive strategies to quash potential competitors in the market. The CEOs of respective firms appeared in a teleconference on July 29, 2020, before the lawmakers of the United States House Antitrust Subcommittee. In October 2020, the antitrust subcommittee of the United States House of Representatives released a report accusing Amazon of abusing a monopoly position in ecommerce to unfairly compete with sellers on its own platform.

Anti-Vaccination and Non-Scientific Cancer "Cures"

Anti-vaccination and non evidence-based cancer "cures" have routinely appeared high in Amazon's books and videos. This may be due to positive reviews posted by supporters of untested methods, or gaming of the algorithms by truther  [conspiracy theorist] communities, rather than any intent on the company's part.

Wired magazine found that Amazon Prime Video was full of "pseudoscientific documentaries laden with conspiracy theories and pointing viewers towards unproven treatments."

United States Rep. Adam Schiff (D-Calif.) expressed concern that Amazon was "surfacing and recommending products and content that discourage parents from vaccinating their children." Amazon subsequently removed five anti-vaccination documentaries. Amazon also removed 12 books that unscientifically claimed bleach could cure conditions including malaria and childhood autism. This followed an NBC News report about parents who used it in a misguided attempt to reverse their children's autism.

Response to COVID-19 Pandemic

Hazard Pay and Overtime

Amazon introduced new policies to reward frontline workers for continuing to come into work during the crisis. One of these policies, announced on March 16, 2020, was a temporary $2-per-hour rise in pay. This policy expired in June 2020. Amazon also announced a policy of unlimited, unpaid time off that lasted until April 30, 2020.

Additional Hiring as a Result of Pandemic

In response to the COVID-19 pandemic, Amazon introduced temporary restrictions on the sale of non-essential goods. In March 2020, it hired some 100,000 more staff in the United States to help deal with essential items such as food and medical equipment. It also reported that it was so busy that it was unable to bring on board new customers and therefore had to have a waiting list. In April, the firm announced that it was going to hire up to 75,000 workers to help deal with increased demand. In September 2020, the company announced it would hire an additional 100,000 workers in the United States and Canada.

Employee Protests During COVID-19

During the pandemic there have been protests by the Amazon workers at warehouses in the United States, France, and Italy. The BBC reported that there were confirmed coronavirus cases in more than 50 locations. The reason for the protests is the company policy to "run normal shifts" despite many positive cases of the virus. According to the UNI Global Union, "Amazon cannot act like this is business as usual. We are facing a deadly virus that has already taken the lives of thousands of people and paralyzed the world's economy. If distribution centers are not safe for workers right now, they should be closed immediately." In Spain, the company has faced legal complaints over its policies. Despite workers at 19 warehouses in the United States having tested positive for COVID-19, Amazon did not shut down warehouses, only doing so when forced by the government or because of protests. A group of United States Senators wrote an open letter to Jeff Bezos in March 2020, expressing concerns about worker safety.

An Amazon warehouse protest on March 30, 2020, in Staten Island led to its organizer, Christian Smalls, being fired. Amazon defended the decision by saying that Smalls was supposed to be in self-isolation at the time and leading the protest put its other workers at risk. Smalls has called this response "ridiculous." The New York state attorney general, Letitia James, is considering legal retaliation to the firing which she called "immoral and inhumane." She also asked the National Labor Relations Board to investigate Smalls' firing. Smalls himself accuses the company of retaliating against him for organizing a protest. At the Staten Island warehouse, one case of COVID-19 has been confirmed by Amazon; workers believe there are more, and say that the company has not cleaned the building, given them suitable protection, or informed them of potential cases. Smalls added specifically that there are many workers there in risk categories, and the protest only demanded that the building be sanitized and the employees continue to be paid during that process. Derrick Palmer, another worker at the Staten Island facility, told The Verge that Amazon quickly communicates through text and email when they need the staff to complete mandatory overtime, but have not been using this to tell people when a colleague has contracted the disease, instead waiting days and sending managers to speak to employees in person. Amazon claim that the Staten Island protest only attracted 15 of the facility's 5,000 workers, while other sources describe much larger crowds.

On April 14, 2020, two Amazon employees were fired for "repeatedly violating internal policies," after they had circulated a petition about health risks for warehouse workers internally.

On May 4, Amazon vice president Tim Bray resigned "in dismay" over the firing of whistle-blower employees who spoke out about the lack of COVID-19 protections, including shortages of face masks and failure to implement widespread temperature checks which were promised by the company. He said that the firings were "chickenshit" and "designed to create a climate of fear" in Amazon warehouses.

In a Q1 2020 financial report, Jeff Bezos announced that Amazon expects to spend $4 billion or more (predicted operating profit for Q2) on COVID-19-related issues: personal protective equipment, higher wages for hourly teams, cleaning for facilities, and expanding Amazon's COVID-19 testing capabilities. These measures intend to improve the safety and well-being of hundreds of thousands of the company's employees.

From the beginning of 2020 until September of the same year, the company declared that the total number of workers who had contracted the infection was 19,816.

Closure in France

The French Solidaires Unitaires Démocratiques trade unions brought a court case against Amazon for unsafe working conditions. This resulted in a French district court (Nanterre) ruling on April 15, 2020, ordering the company to limit, under threat of a €1 million per day fine, its deliveries to certain essential items, including electronics, food, medical or hygienic products, and supplies for home improvement, animals, and offices. Instead, Amazon immediately shut down its six warehouses in France, continuing to pay workers but limiting deliveries to items shipped from third-party sellers and warehouses outside of France. The company said the €100,000 fine for each prohibited item shipped could result in billions of dollars in fines even with a small fraction of items misclassified. After losing an appeal and coming to an agreement with labor unions for more pay and staggered schedules, the company reopened its French warehouses on May 19 2020.

Lobbying

Amazon lobbies the United States federal government and state governments on multiple issues such as the enforcement of sales taxes on online sales, transportation safety, privacy and data protection and intellectual property. According to regulatory filings, Amazon.com focuses its lobbying on the United States Congress, the Federal Communications Commission, and the Federal Reserve. Amazon.com spent roughly $3.5 million, $5 million and $9.5 million on lobbying, in 2013, 2014 and 2015, respectively.

Amazon.com was a corporate member of the American Legislative Exchange Council (ALEC) until it dropped membership following protests at its shareholders' meeting on May 24, 2012.

[Comment: ALEC is associated with:  climate change denial | racism: { racist voter ID laws | immigration, enforcement | association with white supremacists } | anti-protest legislation | anti-LGBT+ legislation | voter manipulation | subversion of democratic principles | neoliberalism | prison state (for-profit prisons) | opposition to universal healthcare | privatization of education | ...]

In 2014, Amazon expanded its lobbying practices as it prepared to lobby the Federal Aviation Administration to approve its drone delivery program, hiring the Akin Gump Strauss Hauer & Feld lobbying firm in 2014-06. Amazon and its lobbyists have visited with Federal Aviation Administration officials and aviation committees in Washington, D.C. to explain its plans to deliver packages. In September 2020 this moved one step closer with the granting of a critical certificate by the FAA.

In 2019 it spent $16.8m and had a team of 104 lobbyists, up from $14.4m and 103 lobbyists in 2018.

Additional Reading

Amazon is reducing its COVID-19 paid leave policy to seven sick days instead of the 10 Amazon workers had previously received, regardless of vaccination status. Amazon said that its decision follows changed Centers for Disease Control and Prevention (CDC) guidance that shortened the recommended isolation period for those infected with COVID-19 from 10 to five days, at the end of 2021-12. "Throughout the past two years, we have consistently based our response to the evolving COVID-19 pandemic on guidance from the CDC and the advice of our own medical experts," Amazon said in an announcement.

The policy change will almost certainly unequally affect Amazon's warehouse workers, who already can't take advantage of the sweeping remote work policy Amazon announced in 2021-10 for its corporate, white-collar staff. Warehouse staff are also often reportedly pressured to not use vacation days and have told publications including Business Insider that they already feel failed by Amazon's previous sick leave policy.

Walmart announced on Thursday [2022-01-06] that it, too, was reducing its COVID-19 sick leave from two weeks to one. Amazon and Walmart are the largest private employers in the United States. Their decisions come amid a massive surge in COVID-19 cases across the United States, spurred by the highly-contagious Omicron variant [SARS-CoV-2 Omicron variant] of the SARS-CoV-2 coronavirus. According to an analysis by The New York Times, the United States has averaged around 600,000 new cases a day for the past week.

Amazon doesn't distinguish well enough between paid ads and organic search results, something that could trick consumers, according to a new complaint filed with the Federal Trade Commission on Wednesday [2021-12-08]. More than a quarter of search results on Amazon are paid ads, according to the complaint filed  [pdf link  |  local copy] by the Strategic Organizing Center, a coalition of labor unions. But because Amazon doesn't clearly label sponsored results, Amazon could be "unlawfully deceiving" customers into clicking on them without knowing, a practice that raises questions about the integrity and quality of Amazon's search results, the petition alleges.

The complaint, shared exclusively with The Washington Post, is based on an analysis of more than 130,000 search results for popular products. [Amazon founder Jeff Bezos owns The Washington Post.]

Ad sales are one of Amazon's fastest-growing businesses, and the complaint alleges that the lack of disclosures on these practices runs afoul of consumer protection law. Amazon delays labels indicating that a search result is sponsored by an advertiser for several seconds after a page loads, the group claims, a practice that "deliberately obfuscates" ads. The coalition's researchers determined that the company was "substantially or entirely out of compliance" with all of the federal guidelines to ensure ads can easily be distinguished from organic search results.

"Amazon customers should be very conscious and examine closely when they do a search on Amazon whether they're getting an advertisement or an organic search result," said Marka Peterson, Strategic Organizing Center legal director. "They should be very aware of the different methods that Amazon uses to obscure its advertising."

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Amazon.com Inc has been repeatedly accused of knocking off products it sells on its website and of exploiting its vast trove of internal data to promote its own merchandise at the expense of other sellers. The company has denied the accusations. But thousands of pages of internal Amazon documents examined by Reuters - including emails, strategy papers and business plans - show the company ran a systematic campaign of creating knockoffs and manipulating search results to boost its own product lines in India, one of the company's largest growth markets.

The documents reveal how Amazon's private-brands team in India secretly exploited internal data from Amazon.in to copy products sold by other companies, and then offered them on its platform. The employees also stoked sales of Amazon private-brand products by rigging Amazon's search results so that the company's products would appear, as one 2016 strategy report for India put it, "in the first 2 or three ... search results" when customers were shopping on Amazon.in.

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• [CommonDreams.org, 2021-10-13] After Docs 'Show What We Feared' About Amazon's Monopoly Power, Warren Says 'Break It Up'.  Leaked documents reveal the e-commerce company's private-brands team in India "secretly exploited internal data" to copy products from other sellers and rigged search results.  |  "This is not shocking. But it is appalling."

U.S. Senator Elizabeth Warren on Wednesday [2021-10-13] renewed her call to break up Amazon after internal documents obtained by Reuters revealed that the e-commerce giant engaged in anti-competitive behavior in India that it has long denied, including in testimonies from company leaders to Congress. "This is not shocking. But it is appalling." "These documents show what we feared about Amazon's monopoly power - that the company is willing and able to rig its platform to benefit its bottom line while stiffing small businesses and entrepreneurs," tweeted Warren (D-Mass.) "This is one of the many reasons we need to break it up."

Warren is a vocal advocate of breaking up tech giants including but not limited to Amazon. The company faces investigations regarding alleged anti-competitive behavior in the United States as well as Europe and India. The investigative report may ramp up such probes.

Aditya Karla and Steve Stecklow report that "thousands of pages of internal Amazon documents examined by Reuters - including emails, strategy papers, and business plans - show the company ran a systematic campaign of creating knockoffs and manipulating search results to boost its own product lines in India, one of the company's largest growth markets." "The documents reveal how Amazon's private-brands team in India secretly exploited internal data from Amazon.in to copy products sold by other companies, and then offered them on its platform," according to the reporters. "The employees also stoked sales of Amazon private-brand products by rigging Amazon's search results."

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• [Reuters.com, 2021-10-14] U.S. Senator Warren urges Amazon breakup, India retailers want probe after Reuters story.  |  U.S. Democrat, Republican blast Amazon after Reuters story  |  Indian retailers urge New Delhi to investigate Amazon  |  Reuters story showed Amazon copied products, rigged searches

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• [WSJ.com, 2020-04-23] Amazon Scooped Up Data From Its Own Sellers to Launch Competing Products.

• [theRevolvingDoorProject.org, 2020-05-14] Bezos Conveniently Ignores Congress' Call to the Hot Seat.

In late April [2020], Amazon caught heat from members of the House Judiciary Committee for seemingly lying about the company's use of data on third party vendors selling in Amazon's marketplace. Contradicting Amazon in-house counsel (and former DOJ Antitrust official) Nate Sutton's sworn testimony on the subject in July of 2019, the Wall Street Journal broke the story on April 23rd 202 that Amazon is using proprietary information generated for third-party sellers on the platform to develop its house-brand products.

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